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The National Labor Alliance of Health Care Coalitions works with its member coalitions and its Product Development committee to form strategic partnerships and alliances with organizations which provide advantages in service, quality and cost to participating funds. The NLAHCC works with experts to conduct RFIs which provide a due diligence for participating funds. The methodology and results are shared with member coalitions. (See our Member Entrance section.)

image Produts and Services Overview EPIC Hearing Healthcare


Providing Hearing Healthcare to NLA and its Member Coalition Group EPIC Hearing Healthcare is a national network of ENT physicians and audiologists. EPIC specializes in tailoring its Hearing Service Plan to meet the unique needs of Taft-Hartley Funds and their Members. The EPIC Hearing Service Plan (HSP) manages the process of referrals; professional services and diagnostics; access to all technology; and billing and collections. In this manner, members throughout the country can be assured of standardized and consistent procedures for assessment and evaluation, technology selection, programming, and outcomes measurements.

Services Offered:

Extensive National Network
EPIC has an extensive network of Ear Physicians and Audiologists in all 50 states representing both metropolitan and rural areas.

Funding Flexibility
Fully-Insured and Savings Plan options are available. The Savings Plan is available for funds who are not interested in offering an insured hearing benefit to their members.

For groups who are currently self funding a hearing aid benefit:
EPIC will look at the group’s hearing aid claims for the past 12 months, and base their premiums for the Insured Plan option in accordance with those payouts. (The idea is to provide monetary savings and administrative efficiency to the fund.)

Insured Hearing Plan
Underwritten by Fidelity Security Life Insurance Company, Kansas City, MO 64111 Administered by Forrest T. Jones Consulting Company and Forrest T. Jones and CO. Group Master Policy #’s HC100/HC-101; Policy Form #’s M-9089/M-9091 Not available in the following states: NY VT NH and MT

EPIC HSP Administration

  • Toll-free call center with hearing counselors to support member’s needs
  • Referrals to qualified and credentialed provider network consisting of ear physicians and audiologists
  • Fixed, preset pricing for all professional services and hearing aids
  • Access to all brand-name hearing aids and technology
  • Billing and collection directly for all professional services and devices (no office co-pays or balance billing by provider)

Funding Flexibility
Fully-Insured and Savings Plan options are available. The Savings Plan is available for funds who are not interested in offering an insured hearing benefit to their members.

Quality and Savings:

Cost Savings NLA members receive a 20-40% premium discount for a fully insured plan. There are no ASO fees for the savings plan. The NLAHCC and its affiliated funds get the best pricing on all manufacturer brand hearing instruments and accessories that represent savings from 40-60% off MSRP.

Utilization and Financial Reports Never again wonder about where your benefit dollars are going. You will receive a detailed report including a breakdown of service type, by patient type (employee, spouse and dependent), and in-network or out –of-network usage (when it applies), and much more

Warranty and Service All hearing aids through the EPIC HSP will carry an extended three-year warranty and come with the first year supply of batteries for all NLA members

The Epic contract is available to member coalitions.

See the Member Entrance section

Downloadable PDFs

Primary Contact

EPIC Hearing Healthcare
17870 Castleton St. Ste 315
City of Industry, CA. 91748
Phone: (877) 606-3742
Fax: 972-335-3959

Mike Reha, Director of Sales and Marketing

Dru Volkmer. Sales Representative